Refund policy
🔄 Returns & Refunds
We want you and your pet to love every purchase.
If something isn’t quite right, you may request a return within 30 days of ordering.
To be eligible, items must be:
-
- Unused and unwashed
- In original condition
- Returned with original packaging
📦 Returns
If something doesn’t feel quite right, please reach out to us first. We’re here to help and will guide you through the next steps.
Please do not send items back to the address on the package, as this is not our returns facility.
Customers are responsible for return shipping costs.
💳 Refunds
Once your return is received and inspected, your refund will be processed to your original payment method.
Please allow 7 to 14 business days for the refund to appear in your account, depending on your payment provider.
⚠️ Non-Returnable Items
For hygiene reasons, certain items may not be eligible for return once opened or used.
🤍 Need Help?
If you have any questions or concerns, we’re always here to help and will do our best to make things right.